Puppentour™ - The Doll Tour Leaders

Travel FAQs > Travel Tips A-Z

Business Hours: Germany
Most banks are open Monday to Friday 8:30am to 1pm and 2:30 to 4pm (Thu to 5:30pm). Most businesses are open Monday to Friday from 9am to 5pm and on Saturday from 9am to 1pm. Store hours vary from town to town, but shops are generally open Monday to Friday 9 or 10am to 6 or 6:30pm (Thu to 8:30pm). Saturday hours are generally from 9am to 1 or 2pm, except on the first Saturday of the month, when stores may remain open until 4pm.

Business Hours: Luzern and Basel
Banks are usually open Monday through Friday from 8:30am to 4:30pm (closed on legal holidays). Foreign currency may be exchanged at the main train station daily from 8am to 10pm. Most business offices are open Monday to Friday 8am to noon and 2 to 6pm. Shops are usually open Monday to Friday 8am to 12:15pm and 1:30 to 6:30pm, and on Saturday 9am to 4pm. Shops and supermarkets in the main train station are open on Sundays -- generally between 11am and 4pm. Most shops don't close during the lunch hour, although many do close on Monday morning.

Business Hours: Paris
Opening hours in Paris are erratic, as befits a nation of individualists. Most museums close 1 day a week (often Tue) and national holidays; hours tend to be from 9:30am to 5pm. Some museums, particularly the smaller ones, close for lunch from noon to 2pm. Most museums are open Saturday, but many close Sunday morning and reopen in the afternoon. Generally, offices are open Monday to Friday from 9am to 5pm, but don't count on it – always call first. Large stores are open from 9 or 9:30am (often 10am) to 6 or 7pm without a break for lunch. Some shops, particularly those operated by non-native French owners, open at 8am and close at 8 or 9pm. In some small stores, the lunch break can last 3 hours, beginning at 1pm.

Climate
Spring is one of the better times of the year to visit our destinations in Germany, Switzerland, and France. The more popular sights are not so crowded and the weather is pleasant. Be prepared for unexpected cool days and rain – a warm jacket, a sweater, and an umbrella should cover every weather contingency.

Crime
Avoid flashing expensive jewelry or camera equipment, which only attracts unwanted attention. Baggage should never be left unattended. Cash, debit/credit cards, and passports should be carried in a belt or pouch on your person, under your clothing, at all times! It is just too easy to forget a purse, or have it or a fanny pack snatched from you. It is an excellent idea to have photocopies of your important documents and to keep them in a safe place, separate from the originals. Because Americans have been targeted at home and abroad by terrorists, it is a very good idea not to mark yourself as an American by wearing sweats, tennis shoes, blue jeans, or articles of clothing displaying an American flag or a facsimile of one.

Customs (US)
You may bring home $800 worth of goods duty-free. The next $1,000 worth of the goods you purchased is subject to a flat rate of 3%. If the value exceeds $1,800, the remaining duty will be determined based on duty rates in the harmonized tariff schedule, which are generally between 0-10% (except for clothing and textiles, which can be much higher, up to 25%). Printed matter, dolls and toys may be brought home duty-free. So can fine art and bona fide antiques 100 years old or older. Gifts valued at $100 or less may be mailed to the US duty-free, with a limit of one package per day per addressee, and do not count as part of your exemption. There are very strict restrictions on the animal products that travelers may bring into the U.S. As a general rule, if goods are cooked and in shelf-stable (does not require refrigeration) packaging such as cans or other hermetically sealed containers AND they are not from a country affected with various diseases such as Avian influenza, Mad Cow disease, Swine Fever, Exotic Newcastle Disease, etc., they MAY be admissible.

Electricity
If you plan to bring an electric hair-dryer or other electrical devices, buy travel-sized, dual-voltage models and the appropriate socket adapters. Adaptors are available at most luggage shops and at Radio Shack®. If you don't have dual-voltage appliances, you will need a converter in addition to the socket adapters, and we do not recommend it – even if you get it right, chances are you'll cause a power outage in the hotel. Hotels sometimes have 110-volt outlets for low-wattage appliances near the sink, marked FOR SHAVERS ONLY. Don't use them for high-wattage appliances like blow-dryers or curling irons. The current is 220 volts, 50 cycles AC at all our destinations. Wall outlets take Continental-type socket adapters, with two round prongs.

Insurance
We strongly recommend the purchase of a travel protection plan that provides, at a minimum, medical evacuation and repatriation, and lost luggage coverage. If your existing health insurance does not cover out-of-country hospital visits and procedures, your travel insurance plan should also include medical coverage. (You will have to pay all medical costs up front and be reimbursed later.) Medicare and Medicaid do not provide coverage for medical costs outside the U.S. We offer several Advantage Series travel protection plans through MH Ross Travel Insurance Services, Inc.

Language
Germans and the Swiss speak German, though some areas of Switzerland speak French. You will find that virtually everyone in touristed areas also speaks English. Nevertheless, they will really appreciate any attempt you make to speak their language, even if you don't get it quite right – so have some fun with a few phrases! (German for Travelers)
      The language of France is – you guessed it – French! A well-known character is the American who returns from a trip to France and denounces the ever-so-rude French. But it is amazing how a word or two of halting French will change a disposition. At the very least, try to learn a few numbers, basic greetings, and, above all, the life raft – "Parlez-vous anglais?" As it turns out, many people do speak a passable English and will use it liberally if you demonstrate the basic courtesy of greeting them in their language. Don't be bashful! (French for Travelers)

Laundry
Take hand-washables! Laundromats are few and far between, and very inconvenient.

Money
The currency of Germany and France is the euro (€, EUR). The Swiss maintain their own franc (F, CHF), but adeptly accept any world currency, always issuing change in Swiss francs. The value of your native currency relative to the euro and the Swiss franc fluctuates daily.
      We recommend that you buy some euro before you leave home so that you have some local currency available until you can get to an ATM. Call your local bank to inquire if they offer this service. If not, you can order foreign currency online from Travelex or American Express®. Their exchange rates may not be as favorable as a bank's, assuming you can find a bank that offers the service; but the convenience and safety of having your foreign currency delivered to your home via Federal Express are often worth the slightly higher expense.
      We do not recommend traveler's checks. Traveler's checks are an anachronism, since ATMs make cash accessible just about anywhere, anytime. Local merchants are loath to accept traveler's checks because banks charge large fees to cash them out. Banks tend to charge high commissions or hide the commission in lower rates, as do the exchange offices. Hotels are most amenable to exchanging your traveler's checks, but hotel exchange rates are notoriously unfavorable.
      A debit or credit card is an asset to travel abroad. In our experience, Mastercard or VISA is the most usable in Europe. It is a good idea to call your card company in advance to advise them of your travel dates and destinations. Otherwise they might assume your card has been stolen when they see charges coming in from Europe, and disable its use.
      Many ATMs are tied to international networks such as Cirrus, Plus, and Visa. You can use your debit card at ATMs to withdraw money from an account, or get cash advances on a credit card account, if your card has been programmed with a PIN. Check in advance on limits on withdrawals and cash advances within specified periods. Ask whether your bank card or credit card PIN will need to be reprogrammed for use overseas (commonly 4 digits). If you know your PIN as a word, learn the numerical equivalent since foreign keypads sometimes show only numbers, no letters.
     In Europe, chip and PIN or EMV-enabled cards are the norm. These cards use a microchip and a personal identification number to validate transactions. Rather than swiping the magnetic stripe through the card reader, consumers insert the card into the machine and enter the PIN stored on the chip. While more than 22 countries have adopted or are in the process of adopting EMV, the United States isn't one of them. Don't be surprised if your credit card gets the occasional rejection.
      Cash is, of course, the most efficient method of payment everywhere we go on the Puppentour™. Flea market vendors and smaller shop owners accept cash only.
      The euro is a decimal-based monetary system. One euro is made up of 100 cents. There are eight coins denominated in 2€ and 1€, and 50, 20, 10, 5, 2 and 1 cents. There are seven euro notes. In different colors and sizes, they are denominated 500, 200, 100, 50, 20, 10 and 5 euro. Euro notes and coins can be used in any participating European Union country. Be sure to use your coin routinely or you will accumulate a lot of it, and it gets quite heavy!
      One Swiss franc is made up of 100 centimes. Bank notes are issued in denominations of 10, 20, 50, 100, 500, and 1,000 francs, and coins are minted as 5, 10, 20, and 50 centimes, and 1, 2, and 5 francs.

Passports & Visas
US, Canadian, and Australian citizens wishing to visit or travel within Germany, Switzerland, and France need only a passport valid for at least 3 months after their intended departure and which was issued within the previous 10 years. A visa is not required for stays of 90 days or less.
     Whether you're applying in person or by mail, US citizens can use the US Department of State's online Passport Wizard to prepare their first-time or renewal passport applications. For general information, call the National Passport Information Service toll free at 1-877-487-2778. Automated passport information is available 24 hours a day, 7 days a week. To speak to a customer service representative, call between the hours of 8:00 a.m. to 10:00 p.m. Eastern Time, Monday through Friday, except Federal holidays.
     If your passport is lost or stolen abroad, report the loss immediately to your nearest embassy or consulate, and to the local police. If you can provide the consular officer with the information contained in the passport, he or she will usually be able to issue you a new passport promptly. For this reason, keep a photocopy of the data page of your passport in a separate place. Also leave a photocopy with a relative or friend at home.

Phone Calls
Before making a phone call home from your hotel room, find out from the front desk what the per minute charges are going to be. Rates are often quite competitive, but it pays to check so you don't have any surprises at the end of your stay.
     One of the least expensive ways to call the U.S. from abroad is to purchase a local calling card, usually available at a news or tobacco shop. The cards are normally offered by the national phone company of the country and provide good value. A limitation of using local calling cards, however, is that you need to find a pay phone and cannot call from the comfort of your room; and if the phone does not have a menu in English, you may need to speak to an operator who may or may not speak English.
     Consider signing up for a calling card from a US-based telephone carrier such as AT&T. There is no fee for signing up and these cards allow you to use the carrier's network to place calls from abroad to home. The cost of these calls will be charged to your home phone.
     While calling cards remain an option for placing calls from abroad, cell phones equipped to make international calls that don't cost a fortune are in high demand from travelers. A number of companies, from network providers to rental agencies, have responded in kind. For a variety of options – renting an international cell phone, buying an international SIM card for your existing GSM cell phone, or purchasing an inexpensive international cell phone package – we suggest checking out Telestial Wiresless Solutions for Travelers.

Safety
Use common sense, especially after dark and particularly in large cities. Don't go out alone. Walk on well-lighted, busy streets. Look alert and aware – a purposeful pace helps deter trouble wherever you go. Store valuables in a hotel safe or, better yet, leave them at home! Keep a sharp eye (and hand) on handbags and backpacks; do not hang them from a chair in restaurants. Carry wallets in inside or front pockets rather than hip pockets. Use ATMs in daylight, preferably in an indoor location with security guards.

Shipping
Shipping packages home from Europe is expensive. We recommend that you pack and carry with you your most precious and fragile acquisitions to avoid breakage and theft.
     If you can't pack everything, Germany's PACKSET is available in post offices. It comes in small, medium, and large sizes, and includes a box, tape, label, and declaration form – postage is extra.
     France's La Poste offers a simple all-in-one shipping solution with the Colissimo Emballage range of products, available in post offices, as well as in certain hypermarkets and supermarkets. The prices include packaging, postage, insurance, and tracking of your parcel.
     Some of my Puppentourists pack a large roll of packing tape and then ask for suitable shipping boxes wherever they make purchases they want to ship home. (Some retailers will ship your purchases home for you – at an additional charge, of course.) Packing material in the form of newspapers is always readily available.
     Do keep in mind that finding an open post office on the right day at the right time can sometimes be an adventure all its own!

Tipping
Tipping need not be considered mandatory or automatic. Too often, tips are taken for granted or expected regardless of the quality of service. Tipping should be done at your discretion and as a reward for good or superlative service.
     A tour bus driver that operates the bus smoothly and efficiently, assists with luggage loading and unloading, and points out his favorite local restaurants, is a valuable asset to any tour. It is customary to tip the tour bus driver the equivalent of $2.00 US per person per day – a collection will be taken up from everyone on the bus at the end of the bus tour.
     If a restaurant bill says Bedienung, that means a service charge has already been added, so just round up to the nearest €. If not, add 10% to 15%. Round up to the nearest € for taxis. Bellhops get 2€ per bag, as does the door person at your hotel, restaurant, or nightclub. Room-cleaning staff get small tips, as do concierges who perform some special favor.

Toilets
For the first-time traveler, toilets in Europe can be interesting. Finding them can be an adventure. Using them can be an experience.
     In the German-speaking countries, ask for the "toilette" (pronounced twa-LEH-teh). Women's toilets are usually marked with an "F" for Frauen (women), and men's toilets with an "H" for Herren (men). Toilets often have attendants who expect a small tip, usually 30 cents. If you need soap and a towel, give something extra.
     The best public potties in Paris are in museums and big hotels. Toilets in cafes and restaurants are generally restricted to patrons. Don't be surprised to run into hole-in-the-floor "Turkish" toilets. There are lots of self-cleaning toilets (sanisettes) on boulevards and in parks throughout the city. After each use the toilet is automatically cleaned and disinfected by a motorized mechanism, and a green light signals that the lavatory is ready for the next user. Be advised that sanisettes are normally open from 6am until 10pm and the door opens automatically after 15 minutes.
     A few potty-planning tips: always "go" before you leave the hotel; always tuck a pack of tissues and antibacterial wet-wipes in your bag; make a run for the toilet at every museum or cafe you visit, even if you don't think you need to; by all means stop into a cafe to use their facilities, but expect to purchase something; and it's not unusual to find just one facility for use by both sexes. Toilets at service facilities along highways usually charge 50 cents, which is returned to you if you buy something in the shop.

Travel Guidebooks
Travel guidebooks are useful and can only enhance your Puppentour™ experience. We like Frommer's and Fodor's guides the best.

Water Drinking water is generally safe. If you ask for water in a restaurant, it will be served bottled – for which you'll pay – unless you specifically request tap water: Leitungswasser in German, une carafe d'eau in French. Some restaurants will refuse to serve tap water. If you want ice, you'll generally have to ask for it.